Terms and Conditions - Richmond House Clearance
Welcome to Richmond House Clearance. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by the following terms.
1. Introduction
Richmond House Clearance provides comprehensive house clearance services, including the removal, disposal, and recycling of unwanted items. Our objective is to deliver efficient, reliable, and environmentally responsible services to our clients.
2. Services Provided
Our services include but are not limited to:
- Residential house clearance
- Commercial property clearance
- Estate clearance
- Furniture removal
- Waste disposal and recycling
2.1 Residential House Clearance
We offer thorough clearance of residential properties, ensuring all unwanted items are removed efficiently and responsibly.
2.2 Commercial Property Clearance
Our commercial clearance services cater to businesses needing to clear office spaces, warehouses, and other commercial properties.
3. Booking and Appointments
To schedule our services, please contact us in advance. We require the following information:
- Full name and contact details
- Address of the property
- Nature of items to be cleared
- Preferred date and time for clearance
We strive to accommodate your preferred schedule, subject to availability.
4. Pricing and Payment
Our pricing is competitive and depends on the volume and complexity of the clearance required. Detailed pricing information will be provided during the booking process.
Payment Terms:
- Payment is due upon completion of services.
- We accept various payment methods, including cash, credit/debit cards, and bank transfers.
- Invoices will be issued after the service is rendered.
5. Cancellation Policy
If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled time may incur a cancellation fee.
6. Liability
Richmond House Clearance is committed to performing our services with the highest standards of care. However, we are not liable for any pre-existing damage to the property or items being cleared unless caused directly by our negligence.
Our liability is limited to the replacement value of the items lost or damaged, up to a maximum of £1,000 per occurrence.
7. Insurance
We maintain comprehensive public liability insurance to cover any accidental damage or injury that may occur during the clearance process.
8. Environmental Responsibility
At Richmond House Clearance, we are dedicated to eco-friendly practices. We ensure that all recyclable and reusable items are processed appropriately to minimize environmental impact.
9. Client Responsibilities
Clients are responsible for:
- Securing necessary permissions for clearance, especially in leased or rented properties.
- Providing accurate information about the items to be cleared.
- Ensuring that access to the property is available on the scheduled date.
10. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during the booking and service process will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.
11. Dispute Resolution
In the event of any disputes arising from our services, we encourage you to contact us directly to seek an amicable resolution. If a resolution cannot be reached, disputes will be handled in accordance with the laws of the United Kingdom.
12. Changes to Terms and Conditions
Richmond House Clearance reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to clients via email or through our official communication channels.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal actions or proceedings shall be conducted in the appropriate courts of this jurisdiction.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
15. Acceptance of Terms
By booking and using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
16. Contact Information
For any queries or concerns regarding these Terms and Conditions, please contact our support team.